SSG iTec

Policies

PRIVACY
Your privacy is important to us. It is SSG iTec LLC's policy to respect your privacy regarding any information we may collect while operating our business. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We will only retain personal information for as long as necessary for the fulfillment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. SSG iTec LLC may change this privacy policy from time to time at SSG iTec LLC's sole discretion.

PAYMENTS & SUBSCRIPTIONS
Payment for software licenses, cloud subscriptions, and annual or monthly SaaS plans is due upon subscription activation, renewal, or invoice issuance. All payments are processed securely online via our authorized payment processors and Merchant of Record partners.

REFUND & CANCELLATION POLICY
Customers may request a full refund within 14 days of their initial SaaS subscription purchase or software license activation. Subscriptions may be canceled at any time prior to the next billing cycle. For custom-configured enterprise deployments, refunds are governed by the terms of the respective service agreement.